Refund policy

Sage & Sol Refund & Returns Policy

30-Day Returns

We want you to be happy with your Sage & Sol purchase. For eligible products, you may request a return within 30 days of receiving your order.

To be eligible for a change-of-mind return, your item must be unused, unopened and in the same condition in which you received it, with all original packaging, seals and labels intact. You will also need your receipt or proof of purchase.

To request a return, please contact us at [SAGE & SOL CUSTOMER SERVICE EMAIL] before sending any item back.

If your return is accepted, we will provide instructions on how and where to send your package. Items returned without first requesting a return may not be accepted.

Tea, Food & Consumable Products

For health, hygiene and food-safety reasons, we cannot accept change-of-mind returns for tea, herbal infusions, food, drink powders or other consumable products once they have been opened or their packaging or safety seal has been broken.

Unopened consumable products may be eligible for a change-of-mind return where they remain sealed, unused and in their original saleable condition.

This does not affect your rights under the Australian Consumer Law if a product is faulty, damaged, unsafe, incorrectly described or otherwise fails to meet a consumer guarantee.

Self-Care & Personal-Care Products

For hygiene reasons, opened or used personal-care and self-care products cannot be returned for change of mind.

Please contact us if you are unsure whether your particular item is eligible for return.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, faulty, defective or you receive the wrong product, please contact us as soon as possible so we can assess the issue and make it right.

We may request photographs of the item, packaging and shipping label to help us resolve the issue.

Change-of-Mind Return Shipping

Where a return is accepted for change of mind, the customer is responsible for return shipping costs unless otherwise agreed by Sage & Sol.

Original delivery charges are generally not refundable for change-of-mind returns.

Exceptions / Non-Returnable Items

We do not accept change-of-mind returns for:

• opened tea, food, drink powders or other consumables
• opened or used personal-care products
• personalised or custom-made products
• gift cards
• products that cannot be resold for health, hygiene or safety reasons

Sale items may be subject to our normal change-of-mind conditions unless otherwise stated. Your rights under the Australian Consumer Law continue to apply to sale items.

Exchanges

If you would like a different eligible product, please contact us. In many cases, the quickest option will be to return the eligible item and place a new order once the return has been approved.

Refunds

Once we receive and inspect your eligible return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow time for your bank or card provider to process the refund after it has been issued.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

Consumer guarantees apply regardless of our change-of-mind policy. If a product has a major problem, you may be entitled to choose a refund or replacement. Other remedies may apply where a problem is minor.

Contact Us

For questions about returns or refunds, please contact:

Sage & Sol
[SAGE & SOL CUSTOMER SERVICE EMAIL]