Frequently Asked Questions

About Sage & Sol

What is Sage & Sol?
Sage & Sol is an Australian online tea, wellness and self-care store created around the idea that small everyday rituals can make our days feel a little more special. We thoughtfully select teas, botanical infusions, wellness products, aromatherapy and gifts that complement a slower, more considered way of living.

Where is Sage & Sol based?
Sage & Sol is an Australian-based online store, with orders available for delivery throughout Australia.

Tea & Products

Where do your teas come from?
We work with carefully selected Australian suppliers to source quality teas, herbal infusions and specialty blends. Product pages will provide specific information about each tea, including ingredients and preparation instructions where applicable.

Do you sell caffeine-free tea?
Yes. Our range will include caffeine-free herbal and botanical infusions. Always check the individual product description and ingredients if you are avoiding caffeine.

Are all Sage & Sol teas organic?
Not necessarily. Some products may be certified organic while others may not be. We will clearly identify organic products where this is supported by the supplier or appropriate certification.

How should I prepare my tea?
Brewing instructions can vary depending on the tea. Where appropriate, you'll find recommended quantities, water temperatures and steeping times on the individual product page or packaging.

Do your wellness products treat health conditions?
Our teas and wellness products are offered for everyday enjoyment and self-care and are not intended to diagnose, treat, cure or prevent medical conditions. Please read product information carefully and seek appropriate professional advice if you have questions about whether a product is suitable for you.

Orders & Delivery

How long will my order take to prepare?
Please allow approximately 2–4 business days for order processing before dispatch. Processing times may occasionally be longer during busy periods, launches or seasonal events.

Do you deliver Australia-wide?
Yes. We offer delivery throughout Australia. Available shipping options and charges will be shown at checkout.

Will I receive tracking?
Where tracking is available, you'll receive tracking information after your order has been dispatched.

Could my order arrive in more than one parcel?
Occasionally. Some items may be dispatched separately depending on the products in your order. If this occurs, your parcels may arrive at different times.

Gifts

Can I send an order directly to someone as a gift?
Yes. Simply enter the recipient's delivery address during checkout.

Will you offer Sage & Sol gift sets?
Yes. We are developing a collection of thoughtful tea and wellness gifts, including curated gift sets and hampers.

Can I include a gift message?
Where this option is available, you'll be able to add a message during ordering. Details will be shown on applicable gift products.

Returns

Can I return an item if I change my mind?
Eligible unused and unopened products may be returned in accordance with our Refund & Returns Policy.

For health, hygiene and food-safety reasons, opened tea, food, consumable products and certain personal-care products generally cannot be returned for change of mind.

Your rights under the Australian Consumer Law are not affected.

What if my order arrives damaged or incorrect?
Please contact us as soon as possible. Include your order number and, where possible, photographs of the product and packaging so we can investigate and help resolve the issue.